Refund Policy

Last updated: August 8, 2026

At Velunass Store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items marked as final sale or non-refundable at the time of purchase
• Downloadable or digital products

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

1. Check your bank account again
2. Contact your credit card company — it may take some time before your refund is officially posted
3. Contact your bank
4. If you have done all of the above and still have not received your refund, please contact us at support@velunass.store

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@velunass.store with photos of the defective product.

6. Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@veluna.store